FAQs

Do you require a deposit to schedule an appointment as a new patient?

Yes, a nonrefundable $100 deposit is required when scheduling an initial consultation with any of our providers. When you come for your appointment, the deposit is put toward the initial cost. If you cancel or do not show up for your appointment, the deposit will NOT be refunded. 

What insurance do you take?

Our doctors do not participate in any insurance plans. They are considered out of network in all plans. I understand that it is my responsibility to check with my insurer to determine if they provide out of network benefits.

Patients are responsible for payment for in full at the time of service and charges are determined by our doctors. I understand that the amount charged may be greater than the amount reimbursed by my insurance plan and that I am responsible for the payment of the difference. I am financially responsible for any charges even should my insurer determine that those services are not covered or are unreasonable, medically unnecessary or inappropriate.

It is the responsibility of the patient to ensure coverage of any testing ordered by the doctor. This includes laboratory work.

Do you participate in Medicare or Medicaid?

Our doctors do not participate in Medicare. You will need to sign a form that states that you understand that our doctors have opted out of Medicare.

What payments do you accept?

  • Visa
  • Mastercard
  • Discover
  • Check
  • Cash

What is your missed appointment and cancellation policy

You must cancel your appointment within 24 BUSINESS HOURS or you will be charged a $50 cancellation fee. Please remember we are not in the office on Fridays, so a Monday appointment will need to be cancelled by the end of the day on Thursday.

If you cancel your appointment on the same day, or do not show for your appointment, you will be billed a $100 cancellation fee.  

You will not be able to refill prescriptions or schedule further appointments until these fees are settled.

Will you call to confirm my appointment?

Our scheduling system will send appointment reminders to the email address we have on file. If you do not receive the reminder you are still responsible for keeping your appointment or rescheduling it.

Is there a charge for filling our forms?

Because of the time required to complete forms, we charge fees as seen in the following fee schedule. We will try our best to accommodate your needs and any extenuating circumstances, but please try to allow 2 weeks for all forms to be completed.

FMLA / Leave of absence: $30
DMV car placard: $20
Insurance letters: $20 per page
Employment forms: $30
School forms: $20
Disability forms: $30
Other letters: $20

Please note prices are subject to change. 

How will I receive my test results

Test results will be reviewed at your next scheduled appointment. It is your responsibility to schedule a follow-up appointment to discuss the test results. Please note, some specialized tests can take up to 8 weeks to receive results.

How do I get my prescriptions refilled?

Contact your pharmacy so that they can fax a refill request to the office.

How do I contact my doctor?

Calls and email that take over 10 minutes will be billed at the same rate as an in-person appointment.

Appointments for telephone consultations are available for existing patients during regular business hours. In general, there is no charge for brief, uncomplicated questions. Calls that take over 10 minutes will be billed at the same rate as a 30-minute phone consultation. For non-urgent matters that would be best attended to during an appointment, we recommend that you schedule an appointment.

We are available for non-urgent questions by email. Please do not email urgent issues that require same day attention.

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